tk99 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how tk99 ("tk99", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "User") who access or use the tk99 platform at tk99.buzz. This Policy forms part of tk99's Terms and Conditions and by registering an account or using the platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

We are committed to protecting your personal data in accordance with applicable data protection principles. Please read this Policy carefully. If you do not agree with the terms of this Policy, you should not use the tk99 platform. We reserve the right to update this Policy at any time; the current version will always be available at tk99.buzz/privacy-policy. Your continued use of the platform following a policy update constitutes acceptance of the revised terms.

tk99 uses your personal data only for the purposes for which it was collected and as described in this Policy. We do not use your data for purposes incompatible with those stated here. Specific uses include:

• Creating and managing your tk99 account, including identity verification and KYC compliance.
• Processing deposits, withdrawals, and all financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Providing customer support, resolving disputes, and responding to account queries in English via [email protected].
• Detecting and preventing fraud, money laundering, unauthorised account access, and other prohibited activities.
• Complying with responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests.
• Sending service notifications and, where you have given consent, personalised promotional offers about tk99 games, bonuses, and events.

tk99 processes your personal data only where we have a legitimate legal basis to do so. Our legal bases for processing are:

• Contractual necessity: processing required to perform our obligations under our Terms and Conditions, including account management, payment processing, and dispute resolution.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC, anti-money laundering requirements, and responsible gaming rules.
• Legitimate interests: processing necessary for fraud prevention, platform security, and improving our services — provided such interests are not overridden by your rights and interests.
• Consent: processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

In limited, specific circumstances, tk99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for the sole purpose of processing your financial transactions.
• Game content providers (such as Pragmatic Play and Evolution Gaming) to the extent required to authenticate your session and resolve game-related disputes.
• Fraud prevention and identity verification services, where required to comply with our KYC and anti-money laundering obligations.
• Law enforcement agencies, regulators, or courts where required by applicable law, a lawful court order, or to protect the rights and safety of tk99, its users, or third parties.

tk99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse usage patterns so we can improve the experience for Bangladeshi players. The cookies we use fall into three categories:

• Essential cookies: strictly necessary for core platform functions such as login session management, cart/balance display, and security token verification. These cannot be disabled without breaking core functionality.
• Analytical cookies: used to collect anonymised data about how users interact with the platform — pages visited, time on site, and navigation paths. This data helps us optimise the tk99 experience.
• Preference cookies: used to remember your settings and preferences (such as language preference) so you do not need to re-enter them on each visit.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the tk99 platform, including your ability to log in or complete transactions. For questions about our cookie usage, contact [email protected].

tk99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption on all data transmissions, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage with encryption at rest.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, tk99 will notify affected users without undue delay. You are also responsible for protecting your own account credentials — never share your password with anyone, including tk99 support staff (who will never ask for it).

tk99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account data is retained for the duration of your active account and for a period of up to 5 years following account closure, in compliance with applicable anti-money laundering record-keeping requirements. Transaction data (including deposit and withdrawal records) is retained for a minimum of 5 years from the date of the transaction. Anonymised usage data may be retained indefinitely for statistical and service improvement purposes. If you request deletion of your account and personal data (see Section 9 — Your Rights), we will process your request subject to any retention obligations that prevent immediate deletion.

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you accordingly. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline to act.

tk99 is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in our registration process. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on tk99, please contact us immediately at [email protected].

The tk99 platform may reference or integrate with third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third-party services operate under their own privacy policies and data practices, which are independent of this Policy. tk99 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with. Your use of a third-party service is entirely at your own risk and subject to that service's own terms.

tk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via your registered mobile number or a prominent notice on the platform. The current version of this Policy is always available at tk99.buzz/privacy-policy. Your continued use of the tk99 platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk99 handles your personal data, please contact our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 30 days. You can reach us at: [email protected]. Please include your registered mobile number, a clear description of your query or request, and — where relevant — the section of this Policy your query relates to. We take all privacy concerns seriously and are committed to resolving them promptly and fairly.